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  FREQUENTLY ASKED QUESTIONS  

  We're here to spill the tea  ☕️😉

  • Can you custom-make something for my event? 🛠️
    YES! Please send us your idea and we will send you a formal quote for your custom item. ☺️
  • Do your Hiring Items include Floral?🌷
    Hiring items seen on our website do not include flowers. We do have a floral department that takes on a limited number of weddings per season. Please enquiry for our availability.
  • Do the signage frames include signage?
    Our signage frames do not include the signage. Please ask for our fav industry suppliers.
  • Do you guys make Custom Neon Signs? ⚡️
    Our sister company, Happinest Neon™, can make anything Neon! We do everything from phrases, names, surnames, logos and even icons. Check it out here:
  • Why do some items require installation?
    Selected items (bigger items like backdrops or arches, products including lights or electrical work and our dance floors and aisles) require delivery and installation that needs to be done by our trusted experts. This ensures that our products aren’t damaged by any external company.
  • How does your event styling process work?
    Step 1: Contact us about your wedding day styling and we’ll send the link to the Happinest Hire Styling Questionnaire. Step 2: You will need to pay a R5000 booking fee to reserve your date before Happinest Hire can start working on your lookbook. Step 3: Once that’s sorted, we will all work together to conceptualise your dream wedding day. We’ll send through a lookbook and all-inclusive quotes with all the necessary details. Step 4: You’ll need to pay a 50% deposit 30 days after the initial booking fee. Once we receive the deposit payment you will be all set to have a BOLD + BADASS wedding that is unique to YOU.
  • When can I collect my items?⏱️
    All our hiring prices are based on a three-day rental period. Items can be collected on a Friday and need to be returned on a Monday. If you need the items before that exceptions can be made upon request. Our team will reach out to you when your order is ready for pick-up, please note that your order will not be ready before receiving this verification.
  • How do I get a quote on a Custom Neon Sign? 💡
    You can send an email to our Neon Expert at neon@happinest.co.za with your order details and she’ll be sure to bring your neon dreams to life.
  • Can I do pick-up or deliver only?
    Yes, it is possible to arrange a pick-up or delivery only. Our team will advise if this is possible for the items you are interested in.
  • Can I change items in my order before the event date?
    You are welcome to change items, quantities and custom colours on your quote up to 1 week before the event date. We need 1 week to hold the item, and ensure that items added are prepped in time for pickup or delivery.
  • How can I reach my Project Manager after hours?  🚨
    You are welcome to call our After Hours Helpline on 063 456 3200. This line will only be monitored outside of our business hours and should not be used for day to day communication.  
  • Can I get a discount on items that I ordered before they went on sale?🤔
    Our Happi Clients are responsible for paying the full amounts for the hiring of their chosen Goods as stipulated on the invoice they have received. The amount will be fixed according to the date that it was issued. Therefore, clients can’t claim money back if they were invoiced and paid for items before the commencement of a sale or discount. Sale and discounted prices only apply for the running date of said sale.
  • Do you hire out Festoons, Fairy Lights and Naked Bulbs?
    Yes, we do! You can pop a mail to info@happinest.co.za with your lighting request and we send you a quote. ✨
  • How do I go about hiring something?
    Simply add all the hiring items you are interested in into your cart on our website. Select your quantities and colour options (if applicable). Once you have everything you need, press "Request a Quote" and our team will get back to you with a formal quote (that includes your delivery cost if applicable). If you need more help with a order you are welcome to pop a mail to info@happinest.co.za.
  • How do your deliveries work? 🚛
    Most of our larger decor & furniture pieces have to be delivered by our Happi team. We charge per kilometer from our warehouse to the function venue and back. (Two round trips). We mostly deliver due to the size and nature of the item. (Size, weight, needs to be assembled or installed).
  • Where are you based?📍
    We are based in Diep River, Cape Town and operate up to 120km from our house base.
  • Is the delivery and crew cost included in the Hiring price?
    Delivery and crew costs will be added to your formal quote based on the requested item(s) and the overall scope of the set-up.
  • Can I send an Uber to collect?
    No. We do not allow Uber drivers to pick up orders as we require the person responsible for the order to sign for the items received. This also adds a risk for our products and the tracking of your order.
  • How do you determine the delivery cost? 🚛
    Delivery and collection costs are calculated per kilometer from our warehouse to the function venue and back. Dry hire items are R 8.00/km excl. VAT and larger orders are R 12.00/km excl. VAT.
  • What happens if I damage or lose any goods that I hired? 🫣
    This rarely happens but if it does our team will assess the damage and send you an invoice for the repair/replacement costs one week after the function.
  • Do you Neon Signs require a power outlet? 🔌
    Yes, all our neon signs need access to a three-point plug within one meter of where the neon will be displayed.
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